Frequently asked
The Sirvez extension isn't working, how do I fix it?
If the Sirvez extension is not working, the quickest fix is to reload the extension and restart Chrome, then re-grant the screen-share and microphone permissions.
Run through these steps from most to least likely. First, reload the extension and refresh the page you want to record, which clears most temporary glitches. Second, re-grant permissions: Chrome must be allowed to share your screen or tab and, if you want narration, to use the microphone, so accept those prompts when they appear. Third, confirm the extension is installed and up to date from the Chrome Web Store, and that you are using Google Chrome on a desktop operating system, since Sirvez runs as a Chrome extension and not as a mobile or native desktop app.
If problems continue, restart Chrome entirely, then try a fresh recording. Your existing work is safe because recordings are stored locally first in the browser, so reloading the extension should not lose them. If it still fails after that, contact [email protected] with what you are seeing.
Quick reference
Reload the extension, refresh the page, re-grant Chrome screen-share and mic permissions, confirm it is installed and up to date from the Web Store, then restart Chrome.
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Last updated: 28 May 2026